Producer: Oregon Center for Applied Science, Inc.
Release Date: 1999
Item Code: OC/WBTD
Format: DVD
Running Time: 55 minutes

When Bad Things Happen: Racist Comments/Sexual Talk/Insults/A Resident Dies

When Bad Things Are Said: Racist Comments (Program 1) Verbal abuse is often one of the most challenging behaviors associated with dementia…

In Program One, caregivers will be equipped with positive, hands-on interventions they can use to productively manage residents who use racially abusive language. The video also encourages a “plan-ahead” mentality that will enable caregivers to keep control of their emotions (and the situation) by choosing to not react to the words, by being aware of which residents are more prone to verbal abuse, and by avoiding or “working around” potential problem situations. 14 minutes

When Bad Things Are Said: Sexual Talk (Program 2) Persons with dementia often lose their sense of judgment, or mistake a caregiver for a loved one…

In Program Two, caregivers will learn ways to offset sexual talk and behavior by redirecting the resident to an activity or getting help from a co-worker when dealing with residents who have a tendency to “get sexual”. Strategies include further defusing the situation by using humor, and applying a gentle yet firm tone of voice to let the resident know that “it is not okay”. 14 minutes

When Bad Things Are Said: Insults (Program 3) Harsh accusations, embarrassing comments – caregivers of persons with dementia often experience these situations while providing care…

In Program Three, caregivers will learn practical strategies to stay calm and not react abruptly when dealing with residents who “act out” through yelling or rude language. Intervention techniques include encouraging caregivers to “think differently” about the situation by readjusting what may be causing discomfort for the resident, or trying to understand what the resident is trying to express through his or her verbal actions. 14 minutes

When A Resident Dies (Program 4) It’s natural to feel a sense of loss or sadness when a resident dies…

In Program Four, caregivers will learn about the different ways grief can affect morale and productivity, and the importance of not ignoring it. As it looks at two specific types of grief–heart-guided and head-guided–the video encourages each caregiver to explore how he/she personally deals with grief, and offers strategies other caregivers have found to address and respond to their own feelings of grief. 13 minutes

Oregon Center for Applied Science, Inc. Funded by the National Institute on Aging. Opinions do not necessarily reflect those of the National Institute on Aging


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