Mediating Conflicts in Long Term Care

In the long-term care setting, residents have a right not only to respectful care, but to resolution of conflicts that affect their emotional and physical well-being. This video documents the benefits of having a mediation plan in place that provides a ‘listening’ platform where resident grievances can be addressed and resolved in the best interests of the resident, the family members, and the facility. The video also includes a sample mediation in progress, documenting how mediators can help to resolve some of the most common disputes, such as resident-resident, resident-family member, and resident-facility staff.  An ideal addition to your resident’s rights library.”

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