Producer: University of Maryland School of Medicine Video Press
Release Date: 2011
Item Code: VP/RRWD
Format: DVD
Running Time: 15

Resident’s Rights: Why Residents Refuse Care

When residents refuse care or make poor health-related decisions, how can staff best respect the resident’s rights while providing the necessary care?

At some point, most nursing assistants will be confronted with residents who refuse to be bathed, to have soiled clothing changed, to take medication, or to allow other forms of necessary care. This DVD looks at many of the reasons residents may refuse care and gives strategies on how to address the concern, and reassure the resident by understanding the underlying causes. It identifies reasons that residents may object to care, such as, being fearful, in pain, wanting to maintain a sense of control, or simply wanting privacy.

The DVD stresses the importance of:

  • Documenting the specific care being refused
  • Communicating the concern to other staff members
  • Working together as a team to adjust to or address the concern

Staff will find these positive suggestions for respecting residents’ rights while providing sensitive, person-centered care very helpful.

Presented by Elizabeth Gilik, PhD, CRNP and Katie Miller, LCSW-C

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